Frequently Asked Questions
At Maid O’ Matic, we’re not just cleaners — we’re licensed, bonded, insured professionals. Our staff is background-checked, drug-tested, and fully trained to deliver top-quality results with total peace of mind.
All of our cleaners are legally employed W-2 workers. That means they’re covered by workers’ comp and liability insurance — so you’re never left vulnerable.
We are fully bonded and insured. If an accident happens, we have the coverage and process in place to make things right. Your property and peace of mind are always protected.
Not at all! Many clients provide us secure access or codes. Our background-checked team will clean your home professionally and securely, even when you’re not there.
We use eco-friendly and non-toxic products that are safe for children, pets, and sensitive surfaces — unless otherwise requested. Let us know if you have preferences or allergies.
Our cleaners follow detailed checklists and receive ongoing training. We also conduct surprise inspections and use client feedback to constantly improve our service.
We offer flexible rescheduling with advance notice. Just give us a call or message at least 24 hours ahead, and we’ll happily adjust your booking — no stress.