Warranty & Booking Policy

Maid-O-Matic Satisfaction Warranty

At Maid-O-Matic, we stand behind the quality of our work. Our goal is for every client to love their clean. This policy explains our service guarantee, what is covered, and our booking and cancellation terms.

Maid O'Matic infographic: 4 man-hours expectation vs. reality. A booking of 4 man-hours covers surface-level cleaning and basic tidying, while properly deep cleaning a heavily cluttered home can require 20+ man-hours. Our guarantee applies only to work that can reasonably be completed within the cleaning time authorized.
Example based on an actual home with 4 bedrooms and 2.5 bathrooms. A house this size in moderate to heavy condition requires far more than 4 man-hours to deep clean. Four man-hours covers surface-level cleaning and basic tidying, not a full deep clean of every room.
Maid O'Matic infographic: this home requires 30+ man-hours to clean properly. A 3 bedroom, 2 bathroom home with kitchen and laundry room with heavy buildup throughout requiring deep cleaning, restoration, and attention to detail. Before and after photos show the kitchen, stove top, oven, refrigerator, dishwasher, sinks, bathrooms, tub and shower, floors, baseboards, window tracks, and laundry room going from extreme buildup and neglect to deep cleaned and restored. Example time breakdown: kitchen 5 to 7 hours, two bathrooms 4 to 5 hours, three bedrooms 6 to 8 hours, living areas 4 to 6 hours, floors 4 to 6 hours, laundry room 2 to 3 hours, and dusting, details, and extras 6 to 8 hours, for a total of 30+ hours.
Some homes with heavy buildup throughout require far more time to clean properly. This 3 bedroom, 2 bathroom home with a kitchen and laundry room needed a professional estimate of 30+ man-hours to deep clean and restore. Example time breakdown: kitchen 5 to 7 hours, the two bathrooms 4 to 5 hours, the three bedrooms 6 to 8 hours, living areas 4 to 6 hours, floors 4 to 6 hours, laundry room 2 to 3 hours, plus dusting, details, and extras 6 to 8 hours. This estimate includes deep cleaning the kitchen and both bathrooms, inside and outside of appliances, all surfaces, baseboards, doors, trim, and vents, plus vacuuming and mopping. It does not include interior window pane washing, heavy stain removal from walls or floors, moving heavy furniture, organizing personal clutter, cleaning blocked or inaccessible areas, or exterior cleaning. We do not cut corners or compromise our standards.
Maid O'Matic infographic: the reality of an empty home move-out cleaning for a 4 bedroom, 2 bathroom home with kitchen, laundry room, and lots of shelving. An empty home is not automatically clean: screen tracks, tops of cabinets, light switches, light fixtures, baseboards, and shelves are all dirty. In 4 man-hours we can only deep clean the oven (1 hour), the refrigerator (1 hour), and bag visible trash and debris (about 1 hour), leaving roughly 1 hour for a quick sweep and wipe-down. A proper move-out deep clean of this home requires 20+ man-hours.
An empty home is not the same as a clean home. Even with no furniture, every surface here has dirt, grease, dust, and buildup: screen tracks, tops of cabinets, light switches, fixtures, baseboards, and shelving. In 4 man-hours we can only prioritize the essentials, deep cleaning the oven (about 1 hour) and refrigerator (about 1 hour) and bagging visible trash (about 1 hour), leaving roughly 1 hour for a quick sweep and surface wipe-down. Four man-hours does not include deep cleaning bedrooms or bathrooms, baseboards and trim, inside cabinets and drawers, windows and tracks, or organizing and laundry. A full move-out deep clean of a home this size takes 20+ man-hours.
Maid O'Matic infographic: realistic time estimate, this home needs 5 man-hours. A typical 2 bedroom, 1 bathroom home that is well kept with normal daily use. Before and after photos show the kitchen counters, living area surfaces, bathroom, bedrooms, floors, and shelves going from light dust and clutter to clean, fresh, and move-in ready. In 5 man-hours we deep clean the kitchen, clean the bathroom, dust all surfaces, clean baseboards and doors, vacuum and mop floors, wipe interior windows, organize visible surfaces, make beds, and take out trash. Example time breakdown: kitchen 1 to 1.25 hours, bathroom 1 to 1.25 hours, living areas 1 to 1.25 hours, two bedrooms 0.75 to 1 hour, floors 0.5 to 0.75 hour, and extras 0.5 hour, for a total of 5 man-hours.
Not every home needs a marathon deep clean. A typical, well-kept 2 bedroom, 1 bathroom home with normal daily use can be cleaned, freshened, and made move-in ready in about 5 man-hours. Example time breakdown: kitchen 1 to 1.25 hours, full bathroom 1 to 1.25 hours, living areas 1 to 1.25 hours, the two bedrooms 0.75 to 1 hour, floors 0.5 to 0.75 hour, plus details, trash, and touch-ups about 0.5 hour. This covers cleaning and sanitizing the kitchen and bathroom, dusting all surfaces and shelves, baseboards, doors and trim, vacuuming and mopping, and tidying up. It does not include inside-appliance cleaning, washing windows or tracks, heavy clutter removal, deep scrubbing or stain removal, or moving furniture. The right estimate depends on the size and condition of your home.
Maid O'Matic infographic: realistic time estimate, this home needs 8 to 9 man-hours. A move-out cleaning for a 3 bedroom, 2 bathroom home with kitchen and laundry room that is empty with light buildup. Before and after photos show kitchen counters and cabinets, stove top, oven, refrigerator, dishwasher, sinks, bathroom, tub and shower, floors, baseboards, window tracks, and laundry room going from light buildup needing detail cleaning to clean, fresh, and move-out ready. In 8 to 9 man-hours we deep clean the kitchen including inside and outside of appliances, deep clean both bathrooms, dust all surfaces, clean baseboards and doors, vacuum and mop floors, wipe interior windows and sills, clean and sanitize sinks and fixtures, clean inside and outside of the refrigerator, oven, and dishwasher, organize light clutter, clean laundry room surfaces, and take out trash. Example time breakdown: kitchen 2 to 2.5 hours, two bathrooms 2 to 2.5 hours, dusting all areas 1 to 1.5 hours, floors 1 to 1.5 hours, laundry room 0.5 to 1 hour, and appliances 1 to 1.5 hours, for a total of 8 to 9 hours.
An empty move-out home with only light buildup still takes real time to detail properly. A 3 bedroom, 2 bathroom home with a kitchen and laundry room typically needs 8 to 9 man-hours to deep clean to a clean, fresh, move-out-ready standard. Example time breakdown: kitchen 2 to 2.5 hours, the two bathrooms 2 to 2.5 hours, dusting all areas 1 to 1.5 hours, floors 1 to 1.5 hours, laundry room 0.5 to 1 hour, and appliances (oven, fridge, dishwasher) 1 to 1.5 hours. This includes deep cleaning the kitchen and both bathrooms, inside and outside of appliances, all surfaces, baseboards, doors, trim, and vents, plus vacuuming and mopping. It does not include interior window pane washing, heavy stain removal, moving furniture, mold or biohazard cleaning, carpet deep cleaning, or exterior cleaning. The right estimate always depends on the size and condition of your home.

Our 24-Hour Satisfaction Guarantee

If we missed something within the approved scope and hours of your scheduled cleaning, let us know within 24 hours of service completion and we will return to make it right at no additional charge.

What’s Covered

Our warranty covers the quality of cleaning performed within the man-hours you approved for your service. If an area that was included in your booked scope was missed or not cleaned to standard, we will come back and address it.

What’s Not Covered

Work outside the approved scope. Cleaning is performed within the man-hours you book. Larger spaces or deeper cleans may require additional hours, which we are glad to quote separately. Areas not reached within your approved time are not considered missed.

Reports made after 24 hours. Concerns must be reported within 24 hours of service completion. Requests made after this window can be scheduled as a new cleaning.

Pre-existing conditions, such as stains, damage, or wear that existed before our service.

Electrical, mechanical, or appliance issues, including tripped breakers, outlets, or devices. While our team takes care in your home, we cannot guarantee against power interruptions or items affected after our team has left.

Changes after our team departs. Once our team has completed the service and left the premises, we cannot be responsible for the condition of the space thereafter.

How to Request a Follow-Up

All complaints and follow-up requests must be submitted in writing. To ensure that every concern is properly documented and resolved fairly, we accept follow-up requests by text message or email only; we are unable to process complaints by phone. Please submit your concern within your 24-hour window to 505-379-3154 or 505-977-9774 (text) or info@maidomatic1.com (email), describing the specific areas of concern. Photographs are appreciated, as they help us assess and address the matter promptly. Submitting your request in writing provides a clear record of the date, the details reported, and any supporting documentation, allowing us to serve you accurately and efficiently.

Booking Deposit & Cancellation Policy

To secure your appointment, we require a $50 deposit at the time of booking. This deposit is applied directly toward the cost of your cleaning, so it is not an extra fee. It simply confirms your spot.

Your appointment is confirmed once your deposit is received and a valid card is on file.

The deposit is fully applied to your service total on the day of your cleaning.

Cancellations or reschedules made at least 48 hours in advance: your deposit can be transferred to a future booking.

Cancellations or reschedules made less than 48 hours before service, or no-shows: the deposit is forfeited.

Card on File Required

To complete a booking, we require a valid credit or debit card to be kept securely on file. This card secures your appointment and may be charged for the deposit, forfeited cancellation fees, or no-show charges as described in this policy. Your card information is stored securely through our payment processor and is only charged in accordance with these terms.

We use these policies to ensure we can reserve dedicated time for every client and keep our schedule running smoothly for everyone.

Time Estimates & Additional Hours

Cleaning is performed within the man-hours booked. Because every home is different, larger or dirtier spaces may require more time than initially estimated. If our team determines on-site that additional hours are needed to complete the job to our standard, we will notify you before continuing. You may either authorize the additional time, billed at our standard hourly rate, or instruct us to stop at the booked hours. If additional time is declined, the cleaning will be completed only to the extent possible within the approved hours, and any areas not reached are not considered missed or eligible for the satisfaction guarantee.

“It Shouldn’t Have Taken That Long”: Feelings vs. Reality

Once a home looks clean, it is natural to feel like the work should have gone faster. We hear this, and we understand it. Cleaning is a service where the effort disappears the moment it is finished, so a great result can make hours of careful work look quick and easy.

Our pricing is not based on how a finished home looks or feels. It is based on the home’s actual size and condition and the real, certified labor hours required to clean it to standard — within the estimate you approved before we started. The hours we bill are the hours our team actually worked. A surface that takes seconds to glance at can take far longer to deep clean properly, and buildup, clutter, and detail work always add time that is invisible in the final result.

If a cleaning ever feels like it took longer than you expected, we welcome the conversation and will gladly walk you through exactly what was done and where the time went. What we will not do is cut corners or compromise our standards to make a number feel smaller. By approving your estimate, you agree that the time reflects the work your home genuinely required — not how quickly it appears to come together once it is done.

Payment for Completed Service

Full payment for the cleaning is due upon completion of service. The card kept on file may be charged for the balance of any completed cleaning, including any additional hours that were authorized, in accordance with this policy.

Accurate Address & Access

Clients are responsible for providing a correct service address and ensuring the team can access the home at the scheduled time. Delays caused by incorrect address information, access problems, or other client-side factors do not reduce the booked time or entitle the client to a refund or discount.

Documentation of Service

To protect both our clients and our team, we may document the condition of the home before and after service with photographs. These photos serve as our record of the work completed and the condition of the home at the time our team departed.

What We Provide: Labor Hours, Not a Fixed Crew Size

Our service is based on consistent cleaning time measured in man-hours (labor hours) performed by one or more certified cleaning technicians. We do not promise or guarantee a specific number of technicians, such as sending exactly two. The number of technicians assigned to a job is determined by the scope of the work and our scheduling. For example, a booking of four labor hours may be completed by two technicians working two hours each, or by another combination of technicians and time that delivers the same total labor hours.

Estimates & Client Agreement

Every home is different, and the time required to clean a space to a client’s satisfaction can vary widely based on its size, condition, and the level of detail requested. For this reason, neither the client nor Maid-O-Matic can predict in advance exactly how long a job will take or precisely what it will cost to complete to full satisfaction. What we provide is a good-faith estimate of the labor hours we believe the job will require.

By booking our service, the client acknowledges that they are purchasing a defined number of labor hours, not an unlimited amount of work until a subjective standard is met. The client may either approve the estimated hours, or decline and adjust the scope accordingly. A booking covers only the labor hours that are purchased and approved. Work that would require labor hours beyond what the client has approved is outside the scope of the booking and will not be performed without the client’s authorization of additional time. By approving a booking, the client agrees that they will not later dispute the service on the basis that more work was expected than the approved labor hours could reasonably provide.